STRATEGY #3: CUSTOMER-CENTRIC
Our customers influence how we create, manage and present data through web portals, mobile applications, raw data sets, and other modes of delivery. We ensure quality information is accessible, current, and accurate at any time whether the customer is in the office, at home, or in the field.
ENGAGING EMPLOYEES & CONTRACTORS
Employees and contractors interact with the organization’s information and services, finding and completing transactions more efficiently than other web applications. To engage customers more, we also:
Make content more broadly available and accessible, and present it through multiple interfaces in a device-agnostic way;
Make content more accurate and understandable by maintaining plain language and content validation standards; and
Offer easy access to key staff to ensure we continually improve service delivery.