Work and Maintenance Management (due May 2009)

The Work and Maintenance Management Workplace Solution (Maintenance) provides a full process for managing on-demand and scheduled maintenance. This Solution is one of the most complete processes in the industry and has several vital features that are sure to increase the operational efficiency of your current work and maintenance staff.

Some of the features included in this Workplace Solution:

    * Intuitive, self-service interface provides for accepting customer requests, increasing customer service and overall process efficiency
    * Self-service helpdesk interface for customers to check status and progress of their work requests
    * Automatic notification via a users “My Portal” in FMstudio, email, text messaging or any combination of the three at each vital process point
    * Periodic reminders on open work ensure that no ticket gets left behind
    * Operational staff can review requests, choosing to approve, reject or place a request on hold.
    * Multiple levels of approval for additional process flexibility
    * Operational staff can assign requests to new or existing work tickets
    * Operational staff can edit, update work tickets, including reporting on scheduled, in-progress and completed tickets
    * Operational staff can assign labor, parts, materials or other costs directly to the ticket for chargeback
    * Attach photographs and documents, such as Operation and Maintenance (O&M) manuals to work requests, work tickets, equipment or locations
    * Generate maintenance schedules for equipment or locations
    * Reduce unnecessary cost of maintenance by assigning “blackout” periods to applicable equipment when maintenance should not have to be performed
    * Specify whether maintenance tickets should be generated in a “fixed” or “floating” fashion relative to other open tickets for equipment or a location
    * Automatically generate maintenance work tickets based on their predetermined schedule and the status of open tickets
    * Have on-demand or scheduled maintenance work requests or approved tickets automatically routed to their corresponding shop or tradesperson base on defined business rules

Your Infrastructure In the Palm Of Your Hand

Having timely access to information and process has never been more important. That’s why Infrastructure.Net includes components that empower you to plug into your business processes and reports from any Windows Mobile enabled PDA device or smart phone.

Infrastructure.Net Mobile Services is a complete, secure framework for interacting with your Infrastructure.Net workspace from the point of activity – wherever that may be. As a highly flexible solution, you can communicate live with the central Infrastructure.Net Server wirelessly via wireless Internet connection using Wi-Fi or a broadband cellular service such as EvDO. Or, if the area where you will be working is out of range of wireless signals, you can choose to download your data to an offline cache so that you can do your work and then sync back up tp the central server later.

At a Glance

    * Integrated Windows Mobile interface for Infrastructure.Net
    * Access reports, editors and process forms from anywhere
    * Contribute to business processes from anywhere
    * Operate wirelessly in real time or sync data to and from handheld devices for offline operation
    * Receive real time alerts based on rules you set up
    * Integrated support for various barcode scanners
    * Secure, password authenticated access to the platform using the same accounts that access Infrastructure.Net Portal Services and other platforms

Point of Activity Processes

Currently, Infrastructure.Net Mobile Services provides fully functional processes for Work Management, Asset Management, Inventory Management and Condition Assessment for Windows Mobile devices with more on the way.

    * Create, edit work orders from Windows Mobile devices
    * Add, edit labor, material or other costs associated with work orders
    * Perform material ordering, assignment and inventory tasks